Opening hours: Mon-Fri, Shop: 08:00 - 16:45, Office: 08:30 - 17:00

Welcome to CFS Fibreglass

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Privacy Policy

Information we may collect about you and how we use it

When you place an order with us or set up a trade credit account with us we ask for a variety of information from you such as: your name; your contact details; the type of business you are in; two references if you require a credit account; and your card details. All this information is necessary to process your order; set you up as a trade account customer; process payments; enable us to inform you of any delays or problems and occasionally send you promotions, newsletters and questionnaires if you have selected to subscribe to our emails.

Our lawful basis for collecting your data is either through a contract to supply you goods; consent (you've told us we can process your data for a specific purpose when placing an order with us or filling out a new account form); or legitimate interests (you buy from us already so it's reasonable to expect that you may be interested in other marine products/want to receive our new catalogue etc). If you have previously opted in to receive our mailings, you do still have the right to unsubscribe from our mailings at any time by clicking the 'unsubscribe' link that is at the end of each email. Please allow up to 10 days for your request to be updated on our system.

We will never pass your details onto other companies, except those who directly assist us in our own marketing. These companies currently include MailChimp (who delivers our marketing emails). We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing emails.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to CFSNET LTD, United Downs Industrial Park, St Day, Redruth, Cornwall, TR16 5HY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address. We will promptly correct any information found to be incorrect.

We respect your privacy and are committed to protecting it. Your account will be closed and all of your data will be deleted if you haven't bought from us again within 2 years.

Where we store your personal information

Your details and orders are stored on our secure cloud based server, which is protected with login and password controls and new account forms with attached information are kept filed in the office and then stored securely once your account is up and running. We are legally required keep all invoices for six years which are stored in our database. We do not, however, store your card details. All card payments are protected in line with PCI DSS industry standards and we ensure that we are compliant with their requirements each year.

Our website uses secure server software to protect your information whenever you place an order or access your account information. The software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.

Links to other websites

Our website may, from time to time, contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.